When will my order be shipped?
Most of the orders will generally be dispatched the very next day after full payment is received. When your order is shipped out, you will be notified via email with the carrier’s details and a consignment note for your delivery status.
How much is delivery cost?
Delivery cost varies according to the product and destination. It will be stated on the right of the product page. Simply put in your postcode and it will show you the delivery fee. In most cases it is free!
What courier do you use?
We currently use Australia Post (eParcel), Toll, Fastway and Allied Express.
How do I track the progress of my order?
Carrier’s details and tracking number will be sent to your email after order is dispatched. Simply go to the carrier’s website and put in your tracking number, your delivery status will be shown.
Do you deliver anywhere within Australia?
We deliver all places within Australia.
Do you ship outside Australia?
Currently we only ship within Australia. Lifeworx is striving to grow and provide service to international customers. Please subscribe to our newsletter to keep up with our update.
How long does it take to receive my order?
All items are generally dispatched the very next day after full payment is confirmed. Depending on your destination, delivery will normally take less than 10 working days. If you do not receive your item within 10 days, please do not hesitate to contact our customer service representative.
Do you provide express service?
Currently our express post service is not available but we are working on it. Please subscribe our newsletter for regular updates.
Can I come or send my courier to pick up my order from your warehouse?
Unfortunately, pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.
What should I do if I do not receive my order in the estimated delivery date?
You are suggested to track your items from our carrier first. If it cannot be solved, please contact our customer service representative.
Do you deliver to PO Box address?
Po Box address is accepted if item is dispatched with Australia Post. You will be notified on the checkout page if PO Box accepted. If PO Box is provided when it is not acceptable, item will not be dispatched until correct address is given.
How do I change my general shipping address?
Login to your account and change your address under Address Book
How do I change my shipping/billing address for a specific order?
When you proceed to the checkout page, your nominated address in your address book will be filled in. If you would to ship the order to other address, please fill in the correct address in the boxes.
Do you offer combine shipping?
At this stage, we do not offer combine shipping.
Can I request an item by an urgent date?
Lifeworx endeavours to dispatch your order as soon as possible, however, we cannot guarantee a delivery by a certain date. You will be given carrier’s details and consignment note to track your item.